Quirky Flowers Skull customer privacy notice

This privacy notice tells you what to expect us to do with your personal information.

Contact details
Email
quirkyfloweredskull6@gmail.com

What information we collect, use, and why
We collect or use the following information to provide services and goods, including delivery:
- Names and contact details
- Addresses
- Payment details (including card or bank information for transfers and direct debits)
- Account information
- Website user information (including user journeys and cookie tracking)

We collect or use the following information for service updates or marketing purposes:
- Names and contact details
- Addresses
- Marketing preferences
- Location data
- Purchase or viewing history
- IP addresses
- Website and app user journey information

We collect or use the following information to comply with legal requirements:
- Name
- Contact information
- Financial transaction information
- Any other personal information required to comply with legal obligations

We collect or use the following personal information for dealing with queries, complaints or claims:
- Names and contact details
- Address
- Payment details
- Account information
- Purchase or service history

Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. Which lawful basis we rely on may affect your data protection rights.

Your data protection rights include:
- Your right of access
- Your right to rectification
- Your right to erasure
- Your right to restriction of processing
- Your right to object to processing
- Your right to data portability
- Your right to withdraw consent

If you make a request, we will respond without undue delay and within one month. To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data
We rely on the following lawful bases for collecting or using personal information to provide services and goods:
- Consent – we have permission from you after we give you all the relevant information. You can withdraw your consent at any time.
- Legal obligation – we have to collect or use your information so we can comply with the law.
- Legitimate interests – we collect or use your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. Our legitimate interests include running our online store and fulfilling customer orders.

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:
- Consent – we have permission from you after we give you all the relevant information. You can withdraw your consent at any time.
- Legitimate interests – we collect or use your information because it helps us keep you informed about our products and services in a way you would reasonably expect.

Our lawful bases for collecting or using personal information for legal requirements are:
- Legal obligation – we have to collect or use your information so we can comply with the law.
- Legitimate interests – we only collect what is legally required and what we need to run our sales.

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
- Legal obligation – we have to collect or use your information so we can comply with the law.
- Legitimate interests – as we are selling goods, we need to deal with customer queries and complaints.

Where we get personal information from
We usually collect personal information directly from you.

How long we keep information
We keep your personal information only for as long as necessary to:
- Provide our products and services
- Meet legal, accounting or reporting requirements

Who we share information with
We may share your personal information with:
- Service providers who help us run our website, process payments and deliver orders (for example, our website host and payment processors)
- Professional advisers, such as accountants or legal advisers, where necessary
- Authorities or regulators where we are required to do so by law

Sharing information outside the UK
Where necessary, we may transfer personal information outside of the UK. When we do this, we comply with UK data protection law and make sure appropriate safeguards are in place.

How to complain
If you have any concerns about our use of your personal information, you can make a data protection complaint to us at:
Email: quirkyfloweredskull6@gmail.com

If you remain unhappy with how we have used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint